How can we help you?

Help Centre

FAQ's

Go to the Contact page on the country site you are viewing to find the right local team.
Use the main menu, category links, and search bar to find the page or information you need.
Click the website logo or the Home link to return to that country site’s homepage.
Some pages or products differ because each country site may have its own content, product range, contact details, or local information.
Yes. You can visit any available country site by selecting it manually.
Yes. You can browse another country site by selecting it manually.
Check the website address and the country name shown in the header, menu, or country selector.
In most cases, yes. The website will usually keep you on the country site you selected during your visit.
Open the country selector and choose the country site you want to view.
Geolocation means the website uses your approximate location to suggest the most suitable country site for you.
Yes. You can manually choose a different country or region using the country selector.
The website may use your location to automatically open the country version that is most relevant to you.
Use the country or region selector in the website menu or header to switch to your preferred country site.

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Technical Support

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Office hours: Mon–Fri, 08:00–17:00 SAST
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How do I find help with using my account?

Visit the Help Centre or the account section of the site for guidance on account features and settings.

How do I manage my communication preferences?

Go to your account settings or preferences section and update the options you want.

How do I view my saved details or activity?

Sign in and open your account dashboard to view your saved details or activity.

What should I do before creating an account on a country site?

Before creating an account, check that you are on the correct country site by looking at the country selector or website address.

How do I choose a different country site for my account activities?

Use the country selector to open the country site you want, then continue your account activities there.

Can I switch to another country site after signing in?

Yes. You can switch to another country site using the country selector, though you may need to sign in again.

How do I know which country site I should use for my account?

Use the country site that matches your preference or the services you want to access. You can switch sites using the country selector.

Can I use the same account on different country sites?

It depends on how the sites are set up. You may be able to use the same account on multiple country sites, but some sites may require separate access.

How do I update my account details?

Sign in, open your account area, and go to Profile, Account Details, or Settings to update your information.

How do I sign out?

Open your account menu and select Log Out or Sign Out.